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Purpose: Work and Study in
Vancouver, Canada! If you are looking for a way to learn while you earn, paid
internships Step UP to Work n’ Study ™ Program may be just what you have been
looking for.
We believe strongly in Experiential Education and the benefits this type of
education can deliver. It may be that you wish to "test the waters"
in several areas of your field or that you're looking for a break away from
the everyday grind of classes.
Whatever the reason, our paid internships are a great opportunity to learn
and grow – to cover expenses and gain experience in a Canadian hospitality
work environment.
Overview:
Step UP to Work n’ Study ™ include the following:
4 weeks Intensive ESL
8 weeks Step UP to Work n’ Study ™
Industry Related Contact Assignments/ Projects
Ongoing Consultation Services
Travel to and from Vancouver to place of employment
Interview Preparation and Training
Arrangement of Job Interviews with Resort partners
Registration and Materials Fees
Entrance Requirements:
Minimum TOEFL requirement of 500 (or equivalent)
Excellent oral English skills (candidates will be interviewed for oral skills)
Submission of a personal resume
Eligibility and Requirements:
With any internship program in Canada, Citizen and Immigration Canada
guidelines require a 50/50 split. In other words, your Academic portion and
your Internship portion must be of equal length.
This program consists of intensive academic study and a paid internship,
which is an essential and integral component of the program, hosted by one of
our resort partners in the hospitality/ tourism sector.
Visa Information:
Upon acceptance to this program, students should bring their Letter of
Acceptance to the nearest Canadian Embassy and apply for a Study Permit with
work permission.
Fees, Payments, and Refunds
Application fees and tuition fees are to be included in your application.
Refunds will be given only in the even of Study Permit (visa) rejection.
Program Schedule (10 months):
4 weeks Intensive ESL
8 weeks Step UP to Work n’ Study ™ Internship Program
30 weeks paid internship in the hospitality sector
Independent study, contact assignments, industry specific essays and reports,
group assignments (650 hours)
Introduction……………………………………………………………………..3
Overview – The Work and Study Program………………………………….4
What Candidates Need………………………………………………………..5
Reasons for choosing working in the hotels and resorts of Canada……..6
Location of the Majority of Jobs………………………………………………7
The types of Resorts…………………………………………………………..8
What’s Included?……………………………………………………………....9
Procedure/ Arrival in Vancouver……………………………………………..12
Step UP to Work n’ Study TM Course………………………………………..13
Travel to and From Place of Employment………………………………….17
Program Cost………………………………………………………………….18
Staff Accommodation………………………………………………………....19
Typical Job Descriptions……………………………………………………...21
Important Thought for Participants…………………………………………..32
How to Apply…………………….………………………………………….….34
INTRODUCTION
Working is a big part of young people’s travel dreams! It is the without
doubt the best way
to learn, integrate and understand a new country, city, community or village.
English Bay College specializes in Work and Travel, Work and Study, and
Internship
programs in Vancouver, Canada and in the Rocky Mountains.
We believe strongly in Experiential Education and the benefits this type of
education can
deliver. It may be that a student wishes to "test the waters" in
several areas of their field or
that they're looking for a break away from the everyday grind of classes.
Whatever the
reason, our paid internships are a great opportunity to learn and grow – to
cover expenses
and gain experience in a Canadian hospitality work environment.
All candidates must undertake 4 weeks Intensive ESL training + 8 Weeks Step
UP to Work
n’ Study TM Preparation program course in Vancouver prior to traveling to their
place of
employment. This program is unique in Canada and requires an understanding of
not only what the
candidate wants but what the hotel / resort needs. If you approach candidates
with this
philosophy all expectations will be met and exceeded.
Overview - The Work and Study Program
The Work and Study Program – Step UP to Work n’ Study TM has been created to
allow
students and graduates the opportunity to strengthen their qualifications by
gaining
practical experience in their field as well as the opportunity to acquire new
skills and to
gain a better appreciation of the culture and values of another country.
The mandate of the work portion of the Program is that we try to find “jobs”
(not
management positions) in the hotels and resorts of The Canadian Rocky
Mountains for
candidates that have studied; Travel and/or Tourism, Food & Beverage,
Hotel
Management, Hospitality Management, Retail Management and some others that
usually
require some consultation.
All candidates do 4 weeks Intensive ESL training + 8 Weeks Step UP to Work n’
Study TM
Preparation program in Vancouver before moving into the hotel / resort and
typically we
look for positions such as below in the table; in addition, students will
need to complete a
series of contact assignments and reports to maintain their eligibility in
this Program and in
order for it to maintain its Academic status.
• Chef
• Front Desk Agent
• Room Attendant
• Bartender
• Guest Services
• Maintenance
• Waiter / Waitress
• Ticketing Agent
• House Person
• Busser
• Receptionist
• Night Auditor
• Dishwasher
• Activities Director
• Can Ski Boot fitter
• Kitchen Hand
• Tour & Travel Sales Agent
• Shuttle Driver
• Banquet Server
• Child Care Assistant
• Chairlift Operator
• Events Assistant
• Spa Supervisor
• Golf Assistant
Typically applicants will work a combination of jobs and typically they are
offered in resorts
or resort towns through The Rocky Mountains that divide the provinces of
British Columbia
and Alberta. Job offers are for a minimum of 6 months but more usually for 7,
8 months.
CANDIDATES NEED TO:
• Be flexible - Candidates need to realize that in Canada a job description
is not a
complete list of what you do, it is an idea of what you will be doing.
Employees need to
be willing to change roles to assist in the resort. If they are offered a job
as a
receptionist they still need to work in housekeeping at certain times,
particularly during
the shoulder seasons when guest volume is very low.
• Understand Seasonality: As Canada is prone to extreme seasonality there are
two key
intake dates. May for summer and November for winter. Other dates can be
worked out
but are harder to fill. It is not uncommon to see the General Manager
cleaning rooms
when occupancy is low!
• Realize Canadian Wage rates in these tourism positions are paid from $8per
hour to
$12per hour.
• Be Willing to live in staff Accommodation
• Be well groomed
Normal and expected scenario: This is the average an employee should expect
during the
course of employment
Revenue: $10 per hour x 35 hours = $350– tax (30%) = $250 per week = $ 1000
per month
Expenses: $8 per night x 30 nights = $240 per month
Money in the hand: $760 per month
Best Case Scenario: For the more guest related positions and common during
the peak of the
seasons
Revenue: $12 per hour x 40 hours= $480– tax (30%) = $336 per week = $ 1350
per month
Expenses: $6 per night x 30 nights = $180 per month
Money in the hand: $1170 per month
Worst Case scenario: Very unusual and only in the shoulder seasons at the
resorts where
employees also get free access to all the facilities offered at the resort or
if there is no snow or
unforeseen circumstances.
Revenue: $8per hour x 30 hours= $240– tax (30%) = $170 per week = $680 per
month
Expenses: $12 per night x 30 nights = $360 per month
Money in the hand: $360 per month
Note: This is the normal rate of pay in Canadian hospitality and as the
resorts are outside of
the big cities the cost of living is far lower. If they were working in
Vancouver they would be
earning the same amount with at least double the cost of living.
Note 2: Tourism is seasonal so hours will vary. In peak seasons (June, July,
August)
(December, January, February, March) hours are generally longer whereas
outside of these
times hours can drop down. Hours can vary from 24 on very rare occasion to 54
depending
on the season.
REASONS FOR CHOOSING WORKING IN THE HOTELS AND RESORTS OF CANADA
If the goal is to improve English there is no better way because:
1. They are working in a place most people only dream about!
2. They are getting a job they would generally find impossible to get on
their own.
3. They earn more money (after expenses) than they would working in the cities
by
getting staff accommodation.
4. They will meet and work with people from all over Canada and around the
world
including Australia, New Zealand, South Africa, Thailand, The Philippines,
Korea,
Japan, Germany, England, Ireland, Switzerland, Austria, Sweden, Finland.
5. If the aim is to increase English there is no better way than to live and
work with
people who all primarily speak in English at work and after work.
6. They get the best travel available in Canada to and from their place of
employment with people from all around the world.
7. They will learn the intimate workings of the Canadian hotel, tourism and
hospitality industry.
8. They get to challenge themselves by actually working and living in Canada.
9. They will make life-long friends from around the world.
10. Hiking, Snowboarding, Skiing, Golf, Sailing, Ice climbing, Adventure
sports,
Mountain Biking, Hot Summers, Cold Winters…. It’s paradise for the outdoors!
11. Because they will have a reference from a Canadian employer that assists
them
when looking for work back in their home country.
12. It also counts toward their immigration points if that is a future goal.
LOCATION OF THE MAJORITY OF JOBS
The majority of the jobs that are found are in Canada’s Rocky Mountains.
The Rocky Mountains lie on the border of British Columbia and Alberta and are
about a 12
hour drive from Vancouver. The 4 National Parks of the area are full of
summer and winter resort towns including
Jasper, Lake Louise, Banff and Canmore. We also find jobs in other more
remote resort
towns like Golden and Invermere or at ski-fields and golf courses that are
resorts unto
themselves.
THE TYPES OF RESORTS
.. There are several different types of resorts in the Rocky Mountains.
.. There are small 50 – 100 bedroom hotels in the heart of the main resort
towns.
.. There are larger hotels with up to 400 rooms located just outside the
resort towns.
.. There are resorts with 1000 employees that are located at the ski field or
golf
course that are 20 – 50 kilometers from the nearest town.
Each has positives and negatives however the key difference is that usually
the further the
distance from a town the more facilities of the resort the employee can use.
Positions within the resort differ very much as well. A small hotel may have
3 receptionists
and no restaurant whereas a large independent resort may have 25 guest
service agents
and 7 restaurants.
After the interview process, the best fit (or best available) is chosen for
the client after
explaining these differences.
WHAT’S INCLUDED?
.. 4 Weeks Intensive ESL
.. 8 weeks Step UP to Work n’ Study tm Program
.. Industry Related Contact Assignments/ Projects
.. Ongoing Consultation Services
.. Travel to and from Vancouver to place of employment
.. Interview Preparation and Training
.. Arrangement of Job Interviews with Resort partners
.. Registration and Materials Fees
.. Guided travel through British Columbia and The Rocky Mountains to and from
the place of employment.
.. Placement in a position suitable to educational and language level at
approx $8
- $12 per hour for 30 – 40 hours per week (prone to seasonality)*
.. Staff Accommodation (to be deducted from wages ranging from $6-$13 per
night)
.. Arrangement of Homestay in the city of Vancouver during classroom study
time
PROCEDURE ARRIVAL VANCOUVER
• Airport Pickup and transfer to accommodation
• Orientation with English Bay College to receive SIN Number and Bank Account
• 24 page booklet on all you need to know in Canada
• 12 week in-class study
• Guided* Travel to and from place of employment (*depending on season)
• Job Placement
Step UP to Work n’ Study TM Course
This is not a language course!
Step UP to Work and Study TM ensures all participants are ready for the
demands and
challenges that are specific to working in Canada and working in Canadian
resorts and
hotels.
Teachers have worked in the resorts and have practical hospitality
and tourism training. By the time they have finished this course we can be
sure all our
candidates will understand the differences that exist between Canada and
their home
country and we can ensure the long term relationship with each individual
resort and hotel.
Course Purpose
• To acclimate International students to the Canadian Hospitality market
• To reduce Cultural Errors that negatively impact business
• To reduce Training Time for destination companies
Topics Covered
• Resort Markets – Understanding the differences between dealing with an
American and dealing with a Japanese client. What makes each resort market
satisfied?
• Event Planning – Focusing on teamwork, event planning is often a big part
of all
our candidates’ roles at the resort and often candidates have never had to
organise
a half pipe competition or a summer brew party. We teach them how!
• Conflict Resolution – Dealing with clients, managers and co-workers can be
a
tricky situation, particularly when often you have to live with the same
people for
weeks, months and even a year on end. We illustrate a series of possible
conflicts
and show methods to overcome them. “Don’t make mountains out of molehills”
• Handling Criticism – Every customer deals with things differently and for
different
reason. For example, European workers have often not had to deal with
excessive
criticism from American customers. We teach participants why they behave in
the
way they do and how to deal with them effectively. We also teach Canadian
management style and show what is criticism as it is very different to every
market!
• Communication Styles – Clients, co-workers and managers all have a
different
communication style. We teach how to identify different communication styles
and
how to deal with them most effectively.
• Leadership - Learning to lead is just as important as learning to follow.
Candidates
learn leadership styles and how to adapt to these styles as well as how to
lead a
team or group.
• Canadian Worker’s Legislation - Complete Understanding of workers rights
and
responsibilities. Pay rates, hiring and firing as well as other relevant
information to
working in the resorts and hotels of Canada.
• Interview Skills & Preparation – Candidates will have up to 5 panel
interviews in
front of the class where they will be interviewed by a panel of potential
employers.
This is filmed and then critiqued so candidates can express themselves in
interviews.
• Exceeding Customer Expectations – This is the number one goal of all
resorts
and hotels. We teach methods to exceed expectations for different resort
markets. If
a candidate can do this they are sure to move up within the company.
• Suggestive Selling – One of the requirements of resorts is to upsell
products at the
resort or in the surrounding area. We each people about what there is to see
at
individual resorts and methods to up sell to different resort markets.
• Positive First Impressions – First Impressions count and we teach methods
to
ensure first impressions are positive for all different types of clientele.
• Principles of Constructive Feedback – we teach how to use feedback to
better
yourself in the workplace including feedback from management, feedback from
co-
workers and feedback from customers.
• North American Cultural Attitudes – This is something that can’t be taught
overnight but we define the attitudes of clientele in North America so
workers can
understand where customers are coming from when they want or are asking for
something.
• Teaching/ Instructing Skills Workshop – Being able to pass on information
is as
important as being able to learn it. We train our candidate’s effective
methods to
pass on information to new staff so they can take on training staff as a
promotion if
they are given the opportunity.
• Site Specific Information – Applicants will be given access to the actual
training
manuals of their resort to study during their course.
• Problem Solving –individual and team problem solving is a big part of
working in
hotels and resorts in Canada. As initiative is often rated the number one
determinant in an employee’s success we use problem solving to illustrate
this point.
• Team Building – Resorts can often have 500 people working together for 6
months
and the only reason they are successful is because of the team. You are only
as
strong as your weakest link. Through a series of practical exercises we
illustrate this
point time and time again.
TRAVEL TO AND FROM THE PLACE OF EMPLOYMENT
Travel to and from the place of employment is included in the total package
tour price. As
resorts and hotels are located all over British Columbia and Alberta tailor
made itineraries
are made for each client.
Itineraries make use of guided and non-guided tours depending on the location
and date
of employment. Wherever possible guided travel on The Travel Network is
organized so
candidates can see the best of the West including Banff, Columbia Ice fields,
Jasper, Lake
Louise with an actual tour guide. The retail value for travel averages $400
Canadian and
ensures that candidates are at their job for the placement start date.
Seasonality:
As there are no tours during winter and because all resorts are located in
different parts of
British Columbia and Alberta every itinerary is tailor made for the
placement. Winter is
generally October – March.
Guided and Non Guided:
We will attempt to provide as much guided touring as possible so placement
get to see as
much of Canada and Rocky Mountains on the way to and from the place of
employment.
The Network will be used for guided tours however when the place of
employment lies
outside those locations or during winter Greyhound, Brewster or other buses
will get the
candidate to their place of employment.
STAFF ACCOMMODATION
All Step UP to Work n’ Study TM Programs are designed for candidates to live
in
staff accommodation.
Staff Accommodation is usually shared with one or two other staff members in
the same room. Often there are several rooms that all share the same bathroom
and kitchen facilities. Staff Accommodation is usually owned and operated by
the
resort and the employee is effectively also a tenant and must sign a contract
to
that effect. Staff is usually required to clean their own units. There are
always
rules applied to staff accommodation. Staff Accommodation is not fancy and
expectations should be low as this is the standard throughout Canada.
GROOMING POLICY
Example of Grooming Policy
.. Always wear the uniform provided or prescribed by departments. Always keep
it clean and neat.
.. Nametag on at all times when working! No nicknames!
.. Facial or hand tattoos are not acceptable. Other tattoos must be covered
while on the job.
.. Hair must be kept clean, neat and tidy while at work. Hair colour must
look
natural. Highlights must be of a natural tone and should be appropriate and
conservative in style. No dreadlocks, Mohawks, or shaven designs!
.. Hair on men can be no longer than mid-ear length on the side and above the
collar at the back. Men must be cleanly shaven or facial hair must be fully
grown and neatly trimmed prior to being hired.
.. Long hair on women must be tied back, off the face.
.. All hair must be well trimmed and neat.
.. Jewelry, where safety is a concern, must be removed. Large chains or hemp
necklaces must be removed. Jewelry is to be limited to one watch, one
necklace, one ring, and accordance with the following:
- Guys are permitted to wear one earring at work.
- Gals may wear one earring in each ear.
In all cases, earrings should be no larger than a dime.
- No other visible piercings are to be worn at work, including tongue studs.
Ear cuffs or large holes in your ears will not meet our standards.
.. Make-up must be applied and worn tastefully.
.. Personal hygiene such as regular bathing, use of deodorant and oral
hygiene
is expected.
.. Food service/production employees should not wear nail polish for Health
and
Safety reasons. Any nail polish should be a neutral or conservative colour.
.. Perfume or cologne should be used discreetly.
.. Contact lenses should be of natural colour and design.
This grooming policy has been established in conjunction with the
expectations
of our owners and guests and by the standards set by the leaders of our
industry.
Our reputation depends on us! A clean, well-dressed, friendly and efficient
worker in uniform identifies all staff as hosts and lets our guests know that
we are
ready to assist them!
Good taste should be exercised at all times as we each reflect the image of
our
resort. As employees, we are in the public eye whenever we are on company
property, both on and off duty. We are encouraged and welcome to enhance the
guest experience as much as we can by being a part of it. Therefore, to
preserve
the high level of service and the good image we wish to maintain, we should
look
and conduct ourselves in a proper manner.
TYPICAL JOB DESCRIPTIONS
Step UP to Work n’ Study TM Program candidates will usually start in
positions
such as Guest Services, Reception, Lift Attendant, Ticket sellers, Cashiers
etc…
however during the off seasons and occasionally during shoulder seasons and
peak seasons they will also be required to work in entry level positions.
Room Attendant
Job Title: Room Attendant
Department: Housekeeping
Status: full-time, seasonal
Wage Scale: $8 - $12 per hour
Description:
Do you have a great work ethic and the ability to make things fun? Do you
take pride in
whatever you do? You would be responsible for cleaning guest rooms, providing
daily
services and other responsibilities so that the incoming guest will get the
impression they
are the first occupant of the unit! You will also acquire the ability to
clean a guest room in
accordance with the checklists and time lines established, and have a whole
lot of fun
with your team in the process!
Essential functions:
.. Responsible for cleaning condo units and hotel rooms, providing daily
cleaning
services and other housekeeping needs of guests and condo owners as assigned
by
the supervisor so that incoming guests/owners will be given the impression
they are
the first occupants of the unit/room.
.. To clean condo units and rooms in accordance with the standards put
forward and
described within the checklists and explained during training. To meet the
timelines
set forward by management for servicing and cleaning condo units & hotel
rooms
.. To work in a Team environment where teamwork is essential. Crews must
function
cohesively on a daily basis.
.. Assist with all other housekeeping services and needs. This may include
the
cleaning and servicing of the many public & commercial areas if needed.
.. Deliver the best possible Guest & Employee Experience each and every
time for
both Owners and Guests as well as co-workers.
Experience/Requirements:
.. High School diploma
.. Must be fit, as the job requires climbing a lot of stairs and performing
manual labor. It
is a physical and sometimes demanding job, which requires an enthusiastic
individual and hardworking individuals.
.. Must be able to work with cleaning chemicals. Must be able to wear latex
or non-
latex gloves when manipulating chemicals.
.. Must be able to lift 20 lbs and work in prone positions
.. Previous experience and WHMIS knowledge an asset.
.. Must be able to work weekends and holidays. THIS POSITION MAY REQUIRE
OVERTIME AND ALTERED SCHEDULING ACCORDING TO OCCUPANCY.
House Person
Job Title: House Person
Department: Housekeeping
Status: full-time, seasonal
Wage Scale: $8 - $12 per hour
Description:
You are an integral part of the Lodging division in terms of helping to
ensure the smooth,
efficient, clean and fun operation of the Housekeeping department! This
seasonal
position involves cleaning and maintaining all public areas within Mountain
Village. You
will replenish supplies in the appropriate housekeeping and public areas, and
assist with
cleaning when necessary. You will also assist with guest services as required
by Front
Desk or according to requests, etc.
Essential Functions:
Responsibility
Standards & Expectations
1. Clean and maintain public areas
(lobbies, hot tub change areas,
Fireside room, laundries, stairwells,
hallways, BBQ, ski lockers, public
washrooms) on a consistent basis.
These tasks are to be performed
such that guests will have the
impression they are the first people
to enter the room.
- carpeted areas vacuumed
- floors swept and mopped
- dusting and garbage removal
- mirrors, windows, glass doors, and metal
surfaces detailed
- paper/soap etc. stocked
- telephones wet-wiped
- laundry machines wet-wiped and lint traps
cleaned
- ashtrays emptied and wiped
2. Maintain supply/stock rooms
- on a daily basis replenish linen stock and paper
stock as per posted lists
- maintain Houseman areas
3. Assist Front Desk with guest
services: message, foamy, crib, and
other deliveries, luggage carrying
- all requests made by Front Desk, Duty
managers, etc. are to be fulfilled within a half hour
4. Ovens
- from the list provided by the room attendants, all
ovens are to be shut off, wiped out, and
reassembled by 6:00pm
5. Assist intra and
interdepartmentally as needed
- follow checklists for cleaning, servicing and
stripping rooms
- unload supply trucks, shovel, etc. as
requested, help unload buses
Experience/Requirements:
WHMIS an asset, janitorial experience an asset
good physical condition as job involves many stairs and manual labour
Dishwasher
Job Title: Dishwasher
Department: Food and Beverage
Status: Full-time seasonal
$8 - $ 12 per hour
Description:
You are a behind-the-scenes super trooper, a spray-clean-and-scrub machine,
and you
know how to make your work fun! You will be responsible for clean dishes,
pots,
equipment, fridges, freezers, walls and floors. You are alert, efficient and
cost-conscious.
Dishes and glassware that are well stacked will reduce breakage and save the
company
money. You will be able to help out in other areas of the kitchen if
required.
Essential Functions
• Clean pots, dishes, glassware with great care to attain provincial health
standards.
• Sweep the kitchen, and storage areas on an ongoing basis.
• Take on responsibility for the cleanliness in the entire kitchen
• Make sure the daily and weekly cleaning checklists are maintained
• Remove garbage on a nightly basis to determined location
• Assist kitchen and service personnel during busy times
• Record all breakages on a list stating reason for breakage
• Avoid waste of food, materials and chemicals whenever possible.
• Be clean in appearance, dress and personal hygiene.
Experience/Requirements:
Previous dishwashing experience a definite asset.
Must be able to prioritize, organize and manage many multiple tasks
Be animated and know how to make things fun for everyone!
Physical Requirements
Must be able to lift 50 lbs and stand on feet for 8 hours.
Ticket Office
Job Title: Ticket Office Agent/Ticket
Checker/Activities
Department: Guest Services
Status: full-time (winter only)
Wage Scale: $8 - $12 per hour
Description:
You are the keeper of the keys to the mountain – they just come in the form
of lift tickets!
You will happily and courteously sell lift tickets, balance tickets sold
against receipts, and
provide information for guests. Part of your responsibilities will include
greeting guests
and checking tickets at the base of the lifts to ensure tickets are present
and valid. You
will provide ticket security by ensuring each boarding skier/snowboarder has
a valid
ticket according to time, day, and proper lift. You will create a positive and
courteous
atmosphere for the guests, and provide a safe environment by actively
controlling the
flow of the crowd. You will also assist with programs and activities within
the Guest
Services Dept.
Essential Functions:
• Sell appropriate lift tickets for each guest's needs quickly and
accurately.
• Be aware of all promotions, policies, and procedures.
• Prepare an accurate record of ticket sales and receipts by accounting all
tickets,
money, checks, charges, coupons and vouchers.
• Inventory tickets and money each morning to assure that everything is
balanced
and in order for the day.
• Be knowledgeable of all facilities, services and products so as to provide
accurate information.
• Serve each customer with a friendly smile, and a courteous, efficient, and
helpful
approach to her/his needs.
• Keep sales area and facilities clean and organized.
• Assist with the development and implementation of resort programs and
activities.
Experience/Requirements:
High School graduate.
Cash handling experience.
Activity/program experience with a wide variety of ages.
Computer knowledge.
Physical Requirements:
Standing for 90% of shift
Ticket Checking shifts will require working in sub zero temperatures.
Boot fitter
Job Title: Can-Ski Boot fitter
Department: Retail
Status: full-time, seasonal
Wage Scale $8 - $12 per hour
Description:
The right applicant will appreciate the fine art of ensuring a comfortable
fit! As part of the
Can-Ski team, you will provide prompt, efficient and friendly service to all
customers
visiting the store. You will be positive, energetic and enthusiastic toward
all guests. You
will play an active role in selling and promoting ski goods, and fitting
clients for boots.
You will be responsible for maintaining the cleanliness and order of the
boot-fitting area
and for pricing ski equipment. You will take regular inventory count of
merchandise and
re-order stock when necessary. You will complete all related paperwork and
contribute
to the growth of the store through suggestions and functions!
Essential Functions:
.. Responsible for fitting ski/snowboard boots
.. Demonstrate a knowledge of the industry and the merchandise, be able to
provide information on sporting goods, equipment and accessories
.. Continually strive to exceed guest expectations
.. Maintain store and merchandise in a clean, orderly fashion for
presentation to
guests.
.. Provide immediate response to product and service shortfalls.
.. Contribute to the positive growth of Panorama through suggestions and
functions, adhere to all security procedures involving theft, liability and
premises.
Experience/Requirements:
.. Must be knowledgeable of the ski/board industry
.. Must have previous boot fitting experience
.. Previous experience working with skis and boards
.. Will be on your feet for long periods of time
Cashier
Job Title: Can-Ski Cashier
Department: Retail
Status: full-time, seasonal
Wage Scale $8 - $12 per hour
Description:
Our Can-Ski Clerks provide prompt, efficient and friendly service, selling
and promoting
sporting goods and clothing. They are aware of all current events and resort
information
and keep our guests informed as courteous, outgoing and animated ambassadors
of
Panorama.
Essential Functions:
• Fast, accurate and friendly cashiering and collection of money tendered.
• Provide continuous customer service.
• Maintain cash and surrounding area in a neat and orderly fashion.
• Operate a POS system and all related procedures.
• Become familiar with product information.
• Deal with customer concerns.
• Continually strive to exceed guest’s expectations.
• Adhere to all security procedures.
• Learn and demonstrate knowledge of sales training and related steps.
Experience/Requirements:
This is a full-time seasonal position
High School diploma, Previous retail and cash handling experience.
Computer literate.
Working on your feet in the store for long periods of time.
Lifting and moving of boxes and product, up to 50 lbs.
Childcare Attendant
Job Title: Childcare Attendant
Department: Guest Services
Status: full-time seasonal
Wage Scale $8 - $12 per hour
Description:
As a part of the Childcare team, you will be surrounded by giggling,
burbling, happy (and
sometimes not-so-happy) infants and toddlers, and you will leave a positive,
lasting
impression on their young memories of Panorama! You will provide childcare
participants and childcare staff with a safe, clean, fun, organized and
educational facility,
while adhering to Ministry of Health regulations and fulfilling all licensing
requirements.
Essential Functions:
• Handle all problems that arise to the benefit of the guest, childcare
participant
and the resort. Use good judgment, policies, and resources.
• Work closely with Guest Services Desk and Reservation Dept. to assure
effective
communication and smooth operations.
• Be prepared to work a wide variety of hours with weekly fluctuation –
dependent
on bookings.
• Prepare program schedules.
• Assist in training, motivation, orientation and recognition.
• Attend weekly staff meetings and individual one on one meetings.
• Assure that all employees are updated as to current promotions, policies,
and
procedures through memos and personal contact.
• Communicate and understand corporate goals and staff benefits.
• Assure professional appearance of staff and facilities.
• Assure safety and security precautions for all operations.
• All other duties as assigned.
Experience/Requirements:
Must be age 19
Current Standard First Aid
Must pass Criminal record Check
Must have previous experience with children services,/babysitting/ recreation
programs
Physical Requirements:
Must be able to lift children between ages 0 – age 3.
Must be and keep in good health, and maintain composure while working under
sometimes stressful situations.
Front Desk Agent
Job Title: Front Desk Agent/PBX
Department: Front Desk
Status: seasonal, possibility of
moving into full time, year round.
Wage Scale $8 - $12 per hour
Description:
You are the initial welcome party for all of our lodging guests! Front Desk
employees
provide one of the first impressions for all our guests. People in this
capacity must
become knowledgeable of the resort and the surrounding area and be aware of
current
activities and events. A friendly, efficient and outgoing personality is
critical for this
position.
Essential Functions:
• Register guests efficiently and pleasantly
• Maintain accurate guest bills, and be able to explain charges
• Create reservations when Reservations Department is closed
• Assist with guest questions and problems
• Answer hotel switchboard in a professional and friendly manner
• Maintain key security and coordination of dispersed keys
• Promote resort principles and guest service philosophies
• Sell accommodations, services and resort amenities
• Reconcile cash, receipts and $500 float
• Follow all emergency procedures
• Maintain a clean and healthy work environment and lobby area
Other duties as required
Experience/Requirements:
• Must be available for full-time, year-round work
• Industry knowledge preferred
• Computer skills
• Able to maintain composure when dealing with irate guests/employees
• Ability to speak clearly and hear over the telephone
• Knowledge of resort, area and services
• Knowledge of rates, packages, discounts and policies (cancellations)
• Must be able to lift 50 lbs
• Must be able to stand for long periods of time
Guest Services/Activities Agent
Job Title: Guest Services/Activities
Agent
Department: Guest Services
Date of Posting:
Wage Scale $8 - $12 per hour
Status: full-time, seasonal
Description:
You love interacting with people and solving problems, which includes always
finding a
way to say “Yes We Can”. In this multi-faceted role, you will actively
provide guest
information on events, services, facilities and assist guests in booking
winter activities.
Includes all concession sales, retail sales, seasons passes, and ski tickets.
You have
lots of energy and are more than happy to help with all functions and events
associated
with the Guest Service Department.
Essential Functions:
• Must possess an extensive knowledge of activities, events, resort amenities
and
surrounding area information.
• Book concessions, activities and special events for guests.
• Implement resort programs, organize special events and assist other
departments with functions.
• Process season’s passes and daily ski ticket sales and adjustments.
• Responsible for all financial transactions for summer and winter. Includes
POS,
Springer Miller System , and the Comptrol Ticket system
• Provide ongoing communication between shifts, with supervisors and with
concessions. Ensure all methods of communication are correct and updated
regularly
• Assist the Manager with administration, functions and events.
• Accountable for dept. area daily maintenance of grounds, equipment &
amenities
• Be the champions of “Fun Is An Attitude”
Experience/Requirements:
College/University. Guest relations, working with all ages, cash experience,
computer
knowledgeable, retail experience preferred
Computer systems and cash experience
Physical Requirements:
Working the Guest Services desk requires hours standing
Programs require physical versatility
Maintenance in summer may require medium weight lifting
IMPORTANT THOUGHTS for PARTICIPANTS
Please remember that participants must:
- Be able to competently speak, read and understand conversational English
- Be aged between 18 and 30 (35) years old inclusive
- Be mature and independent
- Be extremely flexible in the work place and willing to work in more than
just one
area of a hotel / resort including periods in housekeeping during shoulder
seasons and occasionally during peak seasons
- Be able to work for between 6 and 12 months
- Be able to definitely work during peak seasons June – September and
December – April
- Have no pre-existing conditions that would preclude certain work
- Have a return flight
- Have enough money to finance themselves when they arrive
- Hold medical insurance and a personal liability valid in Canada
Earliest possible Start Date
Month/day/year: ___________________________
.. Key start dates are 1st May (Summer) and 1st November (Winter)
.. Secondary start dates are 1st April, 1st July, 1st October and 1st
December.
.. It is advised to arrive a few days before the start of your step up
program!
Job Information:
Job will start at the end of the 12 weeks Step UP to Work n’ Study TM
program.
Latest Job End Date (month/day/year): ____________________________
Please note that the job start and end dates are determined by your employer.
However, the Program End Date has a maximum validity of 12 months. You must
be able to commit to at least 6 months in Canada (including one full peak
season
– June July & August or December, January, February & March. Program
end
dates can be set by the employer based on seasonality but you must indicate
how long you will obligate yourself to stay at the resort. Note: During
shoulder
seasons you may take holidays or dependant on performance be able to work in
housekeeping or other areas of the resort / hotel.
English Level
Please choose one of the levels explained below:
Intermediate = you are able to understand and speak basic words and phrases,
face-to-face and on the telephone. You will be able to follow basic
instructions
from our Counselors and your employer. You are able to understand and
communicate with native English speakers as long as they speak slowly. Job
example* (Room Attendant, Houseperson, Dishwashing)
Conversational = you are able to speak in present, future and past tense and
you
are able to speak in complete sentences. You can understand and pick up most
basic conversations with our Counselors or the employer. Job example* (Ticket
office, Pool Attendant,)
Advanced = you are able to understand and communicate with native English
speakers with ease. You are also able to provide translation to other
students
with less English skills. Job example* (Receptionist, Guest Services, Ticket
office)* Jobs dependant on more than just English level.
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